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Customer Service

How to Contact Us

Hours: Mon-Fri 8:30-2:30 PT, except holidays
Email: service {at} astrosociety.org
Phone: U.S. toll free 1-800-335-2624
Outside the U.S. 1-415-715-1414
Fax: 1-415-337-5205
Mail: 390 Ashton Avenue, San Francisco, CA 94112

Ordering Options

Order Online: Order online through our AstroShop using your MasterCard, Visa or Discover Card. We will email you a confirmation email with the items, total price, and quantities ordered.

Order by Fax or Mail: We have made it easy for you with two ways to shop offline.

1. Shop our online store, fill up your shopping cart and then proceed to checkout. Choose the “Fax/Mail Order” payment option and click the “Place Order” button. You will receive an email with your order details. Print it out and fax or mail back to the ASP with payment information. The items you selected, prices, and shipping will be included on your form. Address/Fax information is listed in the email.

2. Print out our one page order form using Adobe Acrobat, browse the AstroShop and fill in the order form with the appropriate product names and item numbers. Send form and payment to the Address/Fax information above.

Purchase Orders

Institutional Purchase Orders are accepted for all products we sell in the AstroShop. Browse our online store for Description, Item numbers and pricing.

Fax or mail your purchase order:
Fax: 1-415-337-5205
Mail: 390 Ashton Avenue, San Francisco, CA 94112

Billing Information:
ASP Accounts Payable
390 Ashton Avenue, San Francisco, CA 94112

Wholesale Orders

Proprietary ASP products are available for wholesale. Please contact Customer Service for a price list and flyer. Phone:1-800-335-2624 or email: service {at} astrosociety.org

International Orders

All countries outside of the United States please contact Customer Service for a quote. All international orders must be paid by cashiers check or money order. We accept wire transfers if you wish to expedite your order and must charge a $40 bank processing fee on top of the order and shipping costs. Shipments will be sent via US Airmail unless otherwise requested. Allow 2-3 weeks for delivery.

Some items cannot be shipped outside the U.S. Please contact our Customer Service team if you have any questions. We encourage contacting us by email for more immediate correspondence with our Customer Service team.

Shipments may be subject to duties and taxes and are the responsibility of the recipient.

Inquiries and Returns

If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a prompt refund. Occasionally, we may ship the wrong item to you or you may find an item to be defective. With your shipped order you will be receiving a Return Form on the backside of your packing slip. Please use this for any returns. You can also download a pdf version or a text version of the Customer Returns Form.

If you have any questions about your order or products that were sent to you send email to service {at} astrosociety.org or call us at 1-800-335-2624. Please include your confirmation number that is your last name and zip code so that we may expedite your inquiry.

Note: There are no returns on special orders. Read more about our service.

Previews

We are unable to offer preview copies to school districts. All items are clearly and honestly described in the AstroShop and we urge you to read the descriptions carefully and pay close attention to product descriptions and recommended age levels. If an item is found to be inappropriate for your classroom needs, we will honor our unconditional guarantee.

Special Orders

The ASP accepts quantity orders for a small number of products no longer offered on our website. Please contact us for a quote, availability, and shipping costs if you wish to special order products on our Special Order price list. Phone: 415-715-1414 or email: service {at} astrosociety.org Note: There are no product returns on special orders.

Special Pricing

We offer great pricing on all of our products. The ASP is a non-profit organization and the AstroShop is our way of servicing the education and outreach community with our astronomy-related resources and materials. All of the profits from these sales go back into our education programs . 

ASP Members receive a 10% discount on all orders.

ASP Membership Discount

All active ASP members receive a 10% discount on their orders. Please include your membership number on all online orders (instructions are supplied) or orders by fax or mail. If you do not know your membership number please email membership {at} astrosociety.org.